Shipping, Returns and Exchanges
We want you to love your online purchase from Brave Soles!
Our commitment is to make sure that happens - and that starts with a commitment to FREE SHIPPING 😎
In order to meet your expectations, we want to let you know what to expect with your purchase:
- You will receive a confirmation of your order with an order number. This is what you will need to refer to for any questions
- Your order will ship within 3 business days. However, please note it it is received after 5:00 PM EST, the following day is counted as the first business day
- You will receive a tracking number once your order has shipped. However, sometimes tracking numbers take up to 48 hours to glean the information for you. This is on the part of the carrier, and we do our best to stay on top of this
- Please note: once a shipment leaves our warehouse and is in the hands of the carrier, it is really beyond our control in terms of their delivery experience. HOWEVER, should you have ANY concerns, we are here for you. The best way to contact us is via firstname.lastname@example.org. We always respond within 24 hours of any inquiries.
If for any reason you are unsatisfied or would like a different size, we invite you to return or exchange the item/s you’ve purchased.
Here are some simple rules to follow:
- It must have been 30 days or less since your purchase was received (as indicated by your tracking number)
- The items must be unworn and in original packaging;
- The items must be in new condition / as received; and
- The items should have all original tags attached.
- If you receive your item in faulty condition, please contact us immediately.
- Items from our sale section are eligible for exchange/store credit only.
- Brave Soles cannot issue a refund/exchange if more than 30 days have passed since your purchase has been received. Returns received outside this period may not be accepted.
For exchanges/returns in 🇨🇦 and 🇺🇸
1. First off - we offer one free exchange for the US and Canada☺️ .
Email us at email@example.com
Please be sure to write “Return” or "Exchange" in the subject line.
Please include your order number (this number can be found in your order confirmation email) and the reason for return.
2. A Brave Soles customer support member will reply with authorization to process a return.
If your merchandise is faulty, then the return is on us.
If you want to return for any other reason, you have the option to do so. However, please note that we apply a $10 shipping/restock fee to each returned item. This amount will be held back from the refund of your original order you are returning.
3. We will send you a return label which you can securely apply on the parcel and mail back to us.
4. Once your return is received and inspected, Brave Soles will issue a refund/store credit, less the $10 label per item.
Refunds are processed to the original method of payment (credit card or PayPal). Please note, your refund may take a few days to process by your bank.
For exchanges/returns globally 🌍
If you live outside of Canada or the United States, we still offer an exchange.
However, please note that both an exchange AND a refund are based on a $12 shipping/restocking fee per item (please also note that the sender is responsible for all duties/customs).
Email us at firstname.lastname@example.org.
Please be sure to write “Return” or "Exchange" in the subject line and also include your order number (this number can be found in your order confirmation email) and the reason for return.