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We want you to be 100% happy in your Brave Soles. We provide a 30-day unconditional guarantee from the day of delivery

If you notice irregular wear and tear on your Brave Soles we will gladly replace them.

 

Please contact us at info@bravesoles.life

Tracked shipment

As soon as the order is shipped, we will provide you with a Tracking Number. We will follow up with you until the package reaches your house.

30-days return

All Brave Soles items, unaltered and unworn, may be returned within 30 days of your confirmed day of delivery.

Online support

You can contact us via email at info@bravesoles.life
we will get back to you in less than 24 hours.
It's a promise!

BECAUSE YOU PROBABLY WANT TO KNOW...

Shipping

As you probably already know, every single one of our Brave Soles products are handmade in the Dominican Republic.
With that being said, we choose to ship out of Canada because of complications and inconsistencies we've had in the past with the Dominican postal service.

        CANADA

  • We offer flat rate shipping and a tracking number for $12 CAD for orders under $95.
    All orders over $95 qualify for free shipping and will automatically be credited at checkout. (Please note, discount included)

 

        UNITED STATES

  • We offer flat rate shipping and a tracking number for $14 USD for orders under $95.
  • All orders over $95 USD qualify for free shipping to the U.S. and will automatically be credited at checkout. (Please note, discount included)

 

        INTERNATIONAL

  • We offer flat rate shipping and a tracking number for $18 USD for orders under $95.
  • All orders over $95 qualify for free shipping anywhere in the world and will automatically be credited at checkout. (Please note, discount included)

 

        LOCAL PICK UP
Want to pick up your shoes locally in the Dominican Republic? No problem! At checkout, simply choose your country as Dominican Republic, your province as Puerto Plata, your city as Cabarete and your zip code as 57000

There are no extra charges. As soon as we receive your order, you will contacted by our customer service team and make arrangements for pick up.
You can find us on the main street of Cabarete, North Coast. At Royal Residence.

 

We take our shipping seriously. If you have a tracking number, we will follow your shoes across the ocean and around the world and stay in communication with you regarding the process.

 

        SHIPPING TIME

Please be prepared for the shoes to take up to 15 business days to get to you.

The best things in life are worth waiting for - we promise!

Return, refund and exchange

For more information, please refer to the return/refund policy page simply by clicking here

 

        RETURN

Brave Soles items, unaltered and unworn, may be returned within 30 days of the confirmed day of delivery.

You can return items from anywhere in the world for a full refund.  
However, you will be responsible for the cost of shipping the item(s) back to us, unless there was a mistake made on our part.
We do not refund purchases until the items have been received back at our office in Toronto. You can return the item cheapest way possible back to us.

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  •   Returns on Brave Soles products that have been received as gifts will have to be dealt with by the original purchaser of the item, not the receiver of the gift.
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      •   All items from the sale collection are final. No return, unless the item is defective.
      •  
      •   Before returning anything to us, please get in contact with our customer support team at info@bravesoles.life

      •  

            •         EXCHANGE

              Exchanges fall under a similar system as returns. Unless we have made an error in shipping the wrong item, size, colour or the item is defective, the customer is responsible for the cost of shipping the item back to us.

          • All items from the sale collection are final. No exchange, unless the item is defective.
          •  
          •  

                REFUND

        If 15 days have gone by since your received your order, unfortunately we can't offer you a refund or exchange, unless we have made an error in shipping the wrong item, size, colour or the item is defective,

        Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.

        We will notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a reasonable amount of days.

        • All items from the sale collection are final.
        •  

         

      • Again, before sending anything back to us please get in contact with our customer support team at info@bravesoles.life

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      •  

        Return address is:

        Brave Soles
        1401 Dupont Street #426
        Toronto, Ontario M6H 2B1
        Canada

The sizes

Keep in mind that it's good for leather shoes to be a little snug as they do stretch and start molding to your feet within the first 3-5 wears.

If you are in between 2 sizes, we advise that if your foot measurement is halfway between sizes, select the larger size.

 

If you have any questions and would like recommendation on how a particular shoes fits, please don't hesitate to reach out to us!

Are you someone who has two different size feet? Do you need extra padding because of orthopaedic problems?

We understand that not one foot is the same, we have learned this since we have started our shoe company.
Since our shoes are custom made, we like to be able to help people who have hard time finding proper sandals. Refer us to a friend!

 

 

Wondering if you have wide feet?

 

Do you have wide feet? Width is the distance between the two widest parts of your foot.

Below are the measurements for the width of our regular sized sandals. If your feet are larger then the numbers below for your size you might need to consider a wide

Click the list below to see the select styles we offer in wide

Arch support?

 

Arch support evenly distributes pressure across your feet to align your body, provide stability and balance.

We offer those style with arch support

 

Our leather

        LEATHER COLOR

Brave Soles likes to ensure you are getting the product you expect, however, due to photographic lighting sources or differences in device screen settings, we can not guarantee that the colour you will see on your screen will completely reflect the true colour of the product ordered.

 

        LEATHER SOURCE

The leather is a natural product from animal hides and therefore will differ between each hide. All of our leather is ethically sourced meaning the animals were not killed for the leather. Variations in the texture of the leather should not be considered a fault but a character of the natural beauty and uniqueness of the leather as each piece is different. Every piece of leather is different and may accept colour dyes a little differently during the tanning process. This may cause irregularities and differences in the consistency and depth of the colour.

Leather will always have natural marking such as dents, scars, scratches, wrinkles or blemishes. These natural markings or irregularities should not be considered as a defect but rather indications of genuine leather.

We only use premium quality leather sourced from the Dominican Republic, Argentina, and Mexico. Brave Soles policy is to not accept returns on a product for any reason where the cause is due to the nature of leather products.

 

        HOW TO CARE FOR YOUR PRODUCT

For long lasting use, protect your shoes from getting wet and prolonged exposure to direct sunlight and heat. Leather footwear generally takes about 1-2 weeks of wear before softening. As a natural product, it is subject to wear and tear over time. We suggest buying a waterproof protector that can protect your leather shoes and/or accessories if they get wet in the rain.

Charitable Status

Charity is awesome.

Christal helped to start one that is working around the world as you read these words. Clearly, we believe in charity. However the entrepreneur spirit is alive and well in our little corner of the world!

We believe that with some creativity and hard work, we can do more than just charity - we can help generate enterprise and employment with dignity and pride.

Our Brave Soles Foundation is helping to cross the bridge between the two worlds that we want to help thrive. We are currently not a charity, simply a social enterprise.

Want to get involved?

  •  

    You can get involved in so many ways.

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    1.           Tell your circle about what's going on in ours. 
      Share the story of Brave Soles to anyone you meet. Rock them, love them, put them to the test.
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  •  
    1.         Sign up for our emails. 
      We are going to be keeping you in the loop of opportunities that will be coming up in the future to meet our team, join us for a retreat, and we might even toss you out there in the landfill for a day to work alongside the people we love. Heck, we might even do a "take your friends to work day" and get you cutting soles with our team of tire wizards!
    2.  
    3.  
    4.         Be the best version of yourself. 
      That includes thinking differently about how we can be people who treat our world and those within it with dignity and kindness.
Thanks!
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