For more information, please refer to the return/refund policy page simply by clicking here
All Brave Soles items unaltered and unworn may be returned within 30 business days, from anywhere in the world. To be clear: we count the first day as your order's confirmed delivery date, or from the day you received your return label if the return is a fault on our end.
Therefore, should your order take longer than 15 business days to arrive, we will accept returns from the date you received your order.
If you are sent a return label for your Brave Soles, all you will need to do is drop them at the nearest post office. The cost will be completely covered on our end. The return sticker contains all of the information necessary for it be received back at our warehouse.
Should you be returning the shoes because you ordered the wrong size, or just simply decide you do not want them anymore, although we will provide a refund/exchange, the return cost will be at your expense.
Brave Soles covers all returns that are a fault on our end, a default in our product or a defective product.
If you are not fully satisfied with your purchase, you may return the merchandise for a refund within 30 days of the confirmed day of delivery.
The shoes must be unworn and in their original packaging, even if they are defective.
Once your return is received and inspected, we will send you an email to notify you that we have received your return. We will notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a reasonable amount of days.
All items from the sale collection are final.
Exchanges fall under a similar system as returns. Unless we have made an error in shipping the wrong item, size, colour or the item is defective, the customer is responsible for the cost of shipping the item back to us. Once your return is received and inspected, we will send you an email to notify you that we have received your return and we will provide a tracking number for the shipping of the new item.
Again, before sending anything back to us please get in contact with our customer support team at firstname.lastname@example.org or use the contact form bellow.
Together, we can do better.
Brave Soles will, of course, accept returns of its products but we are in favour of our customers’ making the right product choice in the first place.
The return process involves a long procedure that diminishes our principal goal: to take care of the planet.
Re-packing and Re-delivering another product (more gas emissions and possible packaging supplies) are only two of the negatives of the return process, preventing Brave Soles from being as sustainable and ethical as we are committed to being.
So please think twice before purchasing a Brave Soles product, and don't hesitate to reach out to us at email@example.com with any questions before placing your order.
All items from the sale collection are final, unless item proves to be defective.
Return address is:
#2203 – 144 Norseman St