We want you to be 100% happy in your Brave Soles. We provide a 30-day unconditional guarantee from your day of purchase.
If you notice irregular wear and tear on your Brave Soles we will gladly replace them.
Please contact us at firstname.lastname@example.org
Our shoes are sized in European sizes. If you are not familiar with your size, you can check out the sizing charts on each product page to make an informed decision.
or simply click here to see size chart.
Keep in mind that it's good for leather shoes to be a little snug as they do stretch and start molding to your feet within the first 3-5 wears
Do you have wide or stubborn feet?
Not a problem because we carry regular and wide width, even extra wide if you need! The regular and wide are a 5mm difference in width.
We currently provide our Brave Soles in six different colours. FYI: all of them are equally awesome, so get as reckless as you want with colours!
Brave Soles likes to ensure you are getting the product you expect, however, due to photographic lighting sources or differences in device screen settings, we can not guarantee that the colour you will see on your screen will completely reflect the true colour of the product ordered.
The leather is a natural product from animal hides and therefore will differ between each hide. All of our leather is ethically sourced meaning the animals were not killed for the leather. Variations in the texture of the leather should not be considered a fault but a character of the natural beauty and uniqueness of the leather as each piece is different. Every piece of leather is different and may accept colour dyes a little differently during the tanning process. This may cause irregularities and differences in the consistency and depth of the colour.
Leather will always have natural marking such as dents, scars, scratches, wrinkles or blemishes. These natural markings or irregularities should not be considered as a defect but rather indications of genuine leather.
We only use premium quality leather sourced from the Dominican Republic, Argentina, and Mexico. Brave Soles policy is to not accept returns on a product for any reason where the cause is due to the nature of leather products.
HOW TO CARE FOR YOUR PRODUCT
For long lasting use, protect your shoes from getting wet and prolonged exposure to direct sunlight and heat. Leather footwear generally takes about 1-2 weeks of wear before softening. As a natural product, it is subject to wear and tear over time. We suggest buying a waterproof protector that can protect your leather shoes and/or accessories if they get wet in the rain.
Charity is awesome.
Christal helped to start one that is working around the world as you read these words. Clearly, we believe in charity. However, the entrepreneurial spirit is alive and well in our little corner of the world!
We believe that with some creativity and hard work, we can do more than just charity - we can help generate enterprise and employment with dignity and pride.
Our Brave Soles Foundation is helping to cross the bridge between the two worlds that we want to help thrive. We are currently not a charity, simply a social enterprise.
We love house parties and passionate people who want to represent us.
Please contact us at email@example.com and let's start a conversation!
Check out more details, click here!
As you probably already know, every single one of our Brave Soles products are handmade in the Dominican Republic.
With that being said, we choose to ship out of Canada because of complications and inconsistencies we've had in the past with the Dominican postal service.
LOCAL PICK UP
Want to pick up your shoes locally in the Dominican Republic? No problem! At checkout, simply choose your country as Dominican Republic, your province as Puerto Plata, your city as Cabarete and your zip code as 57000
There are no extra charges. As soon as we receive your order, you will contacted by our customer service team and make arrangements for pick up.
You can find us on the main street of Cabarete, North Coast. At Royal Residence.
We take our shipping seriously. If you have a tracking number, we will follow your shoes across the ocean and around the world and stay in communication with you regarding the process.
Please be prepared for the shoes to take up to 15 business days to get to you.
The best things in life are worth waiting for - we promise!
For more information, please refer to the return/refund policy page simply by clicking here
All Brave Soles items, unaltered and unworn, may be returned within 30 days of your original purchase date.
You can return items from anywhere in the world for a full refund. However, you will be responsible for the cost of shipping the item(s) back to us, unless there was a mistake made on our part. We do not refund purchases until the items have been received back at our office in Toronto, or the customer returning the items has provided us with a domestic or international tracking number (upon approval).
Returns on Brave Soles products that have been received as gifts will have to be dealt with by the original purchaser of the item, not the receiver of the gift.
Before returning anything to us, please get in contact with our customer support team at firstname.lastname@example.org
If 30 days have gone by since your purchase, unfortunately we can't offer you a refund or exchange, unless we have made an error in shipping the wrong item, size, colour or the item is defective,
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
We will notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a reasonable amount of days.
Exchanges fall under a similar system as returns. Unless we have made an error in shipping the wrong item, size, colour or the item is defective, the customer is responsible for the cost of shipping the item back to us.
Again, before sending anything back to us please get in contact with our customer support team at email@example.com
Our return address is:
1401 Dupont Street #426
Toronto, Ontario M6H 2B1